j1188 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how j1188 ("j1188", "we", "our" or "us") collects, processes, stores and protects personal data relating to individuals who register for or use the j1188 platform, accessible at j1188.app and all associated mobile interfaces. This Policy applies to all j1188 account holders, registered users, and visitors to the j1188 website, regardless of their location. By accessing the j1188 platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not access or use the j1188 platform.

This Policy should be read in conjunction with j1188's Terms & Conditions and Responsible Gaming Policy, both of which are published on the j1188 website. In the event of any conflict between this Policy and j1188's Terms & Conditions with respect to the processing of personal data, this Policy shall take precedence.

2 Data Controller

For the purposes of this Policy, j1188 acts as the data controller in respect of the personal data it processes about you. As data controller, j1188 determines the purposes and means by which your personal data is processed. j1188 is responsible for ensuring that data processing activities comply with applicable data protection principles. If you have any queries regarding j1188's role as data controller, or wish to contact j1188 in connection with this Policy, you may do so via the customer support channel at [email protected]. Please note that this email address is provided for correspondence only and is not a clickable link.

3 Personal Data We Collect

j1188 collects the following categories of personal data, as necessary for the purposes described in this Policy:

j1188 does not collect special category data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of administering your request.

4 How We Use Your Data

j1188 uses your personal data for the following purposes:

• Account Administration: To register your j1188 account, verify your identity, maintain your account profile and manage your session authentication.
• Transaction Processing: To process deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and USDT, and to process PKR withdrawal requests to your nominated payment method.
• Legal & Regulatory Compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention and other applicable legal obligations. j1188 may be required to retain certain data for defined statutory periods regardless of account closure.
• Responsible Gaming: To enforce age verification (18+ requirement), administer self-exclusion requests, monitor for indicators of problem gambling and apply account-level restrictions where appropriate.
• Customer Support: To respond to your queries, investigate complaints, and maintain records of support interactions for quality and training purposes.
• Platform Security: To detect and prevent fraud, account abuse, unauthorised access, money laundering, and other activities prohibited under j1188's Terms & Conditions.
• Platform Improvement: To analyse aggregated usage data (not individual profiling) to improve j1188's product features, interface design and performance, particularly for the Pakistani mobile user base.
• Direct Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about j1188 offers. You may withdraw consent for promotional communications at any time.

5 Legal Basis for Processing

j1188 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and j1188 — including operating your account, processing transactions and providing access to games and betting markets.
• Legal Obligation: Processing required to comply with j1188's legal obligations, including AML, KYC, age verification and fraud prevention requirements.
• Legitimate Interests: Processing for j1188's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing for promotional communications and optional analytics cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

j1188 does not sell your personal data. j1188 may share your personal data with third parties only in the following circumstances:

• Payment Processors: j1188 shares necessary transaction data with payment service providers (including JazzCash, Easypaisa, and banking partners) solely to process deposits and withdrawals.
• Game Providers: Third-party game studios (such as JILI, PG Soft, Pragmatic Play, Evolution) receive your player session identifier to deliver game content. These providers are bound by their own data processing agreements and do not receive your full personal profile.
• Identity Verification Services: j1188 may use third-party KYC verification providers to authenticate identity documents. These providers act as data processors under j1188's instruction.
• Regulatory & Law Enforcement Authorities: j1188 will disclose personal data to competent authorities where required by law, court order, or to cooperate with a legitimate regulatory investigation. j1188 will notify you of such disclosure to the extent legally permitted.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of j1188's business assets, personal data held by j1188 may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom j1188 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specified purpose.

7 Cookies & Tracking Technologies

j1188 uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential Cookies: Required for the operation of the j1188 platform, including session authentication, login persistence and security functions. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregated data about how visitors navigate the j1188 platform, enabling improvements to layout, loading speed and game discovery on Pakistani mobile devices. These are optional and may be declined through your browser settings.
• Preference Cookies: Store your platform preferences such as language and display settings to provide a consistent experience across sessions.

j1188 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes. You may manage your cookie preferences at any time through your browser's privacy or cookie settings. Please note that disabling essential cookies will affect your ability to log in and use the j1188 platform.

8 Data Retention

j1188 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention principles:

• Account data (identity, contact and financial data) is retained for the duration of your active j1188 account relationship and for a minimum period following account closure as required by applicable AML and financial record-keeping regulations.
• Transaction records are retained for a minimum of five years following the date of each transaction, in accordance with standard financial compliance requirements.
• Customer support communications are retained for a period of three years following the resolution of the relevant query or complaint.
• Technical and usage data collected via cookies and session logs is retained for shorter rolling periods, typically not exceeding 13 months, for analytics and security purposes.

Where j1188 has no further legitimate purpose for retaining your personal data and no legal obligation requires its continued retention, j1188 will securely delete or anonymise the data.

9 Data Security

j1188 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS encryption across all j1188 web and mobile interfaces.
• Encryption of sensitive data fields (including identity verification documents and financial account references) at rest in j1188's data storage systems.
• Role-based access controls limiting internal access to personal data to j1188 personnel with a legitimate operational need.
• Regular security assessments and penetration testing of the j1188 platform infrastructure.
• Two-factor authentication available for all j1188 player accounts as an additional layer of login security.

Whilst j1188 takes data security seriously, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own j1188 login credentials. If you suspect your account has been compromised, contact j1188 customer support immediately.

10 Your Rights

Subject to applicable law and j1188's legal obligations, you have the following rights in respect of your personal data:

• Right of Access: To request a copy of the personal data j1188 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where j1188 no longer has a lawful basis for processing it, subject to j1188's legal retention obligations.
• Right to Restriction: To request that j1188 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity.
• Right to Withdraw Consent: To withdraw consent to processing activities based on consent (such as marketing communications) at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact j1188 customer support via live chat or at [email protected] (plain text — not a clickable link). j1188 will respond to verified requests within a reasonable timeframe. j1188 may need to verify your identity before processing a data subject request.

11 Children & Minors

The j1188 platform is strictly intended for adults aged 18 and above. j1188 does not knowingly collect personal data from individuals under the age of 18. Age verification is performed at the point of account registration, and j1188 reserves the right to request documentary proof of age at any point during the account relationship. If j1188 discovers that personal data has been collected from a person under the age of 18, the account will be immediately suspended, all personal data will be deleted as soon as practicable, and any funds deposited will be returned to the source payment method after verification. If you are a parent or guardian and believe that a minor has registered a j1188 account, please contact customer support immediately.

12 Amendments to This Policy

j1188 reserves the right to amend this Privacy Policy at any time. Updated versions of this Policy will be published at j1188.app/privacy-policy with an updated effective date. Where changes are material, j1188 will make reasonable efforts to notify registered account holders. Your continued use of the j1188 platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how j1188 protects your personal data.